Last Updated: January 15, 2025
Effective Date: January 1, 2025
1. Introduction and Scope
NeuroCognition Hub ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process information about you in connection with our websites, applications, and services.
2. Information We Collect
Personal Data
- Name, email address, phone number, company name
- Job title, industry, business interests
- Postal address and billing information
- Payment information (processed securely through third parties)
Usage Data
- IP address, browser type, device information
- Pages visited, time spent, clickstream data
- Referrer information and navigation patterns
- Platform usage analytics and feature interactions
Cookies and Similar Technologies
- Essential cookies for site functionality
- Performance cookies for analytics
- Preference cookies for user customization
- Marketing cookies with your consent
AI Training Data
We may process anonymized usage patterns to improve our AI systems, always maintaining strict data protection standards.
3. How We Use Your Information
We use collected information to:
- Provide, improve, and personalize our services
- Process transactions and send related communications
- Send marketing communications (with your consent)
- Respond to inquiries and provide customer support
- Conduct analytics and improve user experience
- Comply with legal obligations
4. Data Sharing and Third Parties
We may share your information with:
- Service providers supporting our operations (hosting, analytics, payment processing)
- AI technology providers for model improvement
- Partners you explicitly authorize
- Legal authorities as required by law
5. Data Retention
We retain personal data only as long as necessary for the purposes stated. Generally:
- Contact information: Until you request deletion or unsubscribe
- Transaction records: 7 years (legal requirement)
- Usage analytics: 2 years maximum
- Cookies: Per cookie policy specifications
6. Your Rights
Under Vietnamese Decree 13/2023/ND-CP and GDPR, you have the right to:
- Access: Request copies of your personal data
- Correction: Update inaccurate information
- Deletion: Request erasure of your data (right to be forgotten)
- Restriction: Limit how we use your data
- Portability: Receive your data in portable format
- Objection: Opt-out of certain processing activities
7. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. We ensure appropriate safeguards including standard contractual clauses and data protection agreements.
8. AI-Specific Data Practices
When using our AI platform:
- Your data is processed according to your specified data protection requirements
- Anonymization and pseudonymization applied where feasible
- AI model training uses aggregated, non-identifiable data by default
- You can opt-out of data usage for model improvement
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
10. Security
We implement comprehensive security measures including encryption, access controls, and regular security assessments. However, no method of transmission is 100% secure.
11. Contact Us
For privacy inquiries or to exercise your rights:
12. Changes to This Policy
We may update this policy to reflect changes in practices, technology, legal requirements, and other factors. We will notify you of significant changes via email or website notification.